Engie / Enedis English speaking helpline
You're moving to France? Welcome! Here is a quick guide on how to set up your Electricity and Gas services into your new home.
Start the electricity and gas services as soon as possible
As soon as you get the keys to your new home, we recommend you take care of subscribing a contract for your energy supply.
If the electricity and/or gas supply have been cut, you might have to wait up to 5 business days (sometimes more when a lot of people move in, in September) to get your supply activated. Even if the electricity / gas supply is working when you enter your new home, note that ENEDIS and GRDF can cut the supply without notice at any moment until you have subscribed a contract.
Setting up your electricity and/or gas service
In France, the energy market if open to competition. You can choose the supplier of your choice (the main suppliers are EDF, TotalEnergies, Engie and eni) for your electricity and or gas service.
Call our English-speaking dedicated Service
You can call Selectra at 09 87 67 37 93 (+33 9 87 67 37 93 from outside France) Monday to Friday from 8.30 am to 8 pm and Saturdays from 9.30 am to 6 pm. This number is a dedicated English-speaking number. It is a standard number ; there is no surcharge.
Who is Selectra? Selectra is the French leading energy comparison website. At this number, we will be able to open you an account with the partner-supplier of your choice.
Or, you can call directly the supplier of your choice.
Information to have when you call to set up your energy service
When you call, we recommend you have the following informations:
- Your contact infos (name, email address, phone number) and the address of your new accommodation;
- The name of the previous occupant;
- Your banking infos (IBAN) if you choose automatic payment;
- If the energy supply has not been discontinued, the meter reading.
Engie English speaking helpline
The English speaking helpline for Enedis in 09 69 36 63 83, or +339 69 36 63 83 when dialling from abroad.
Enedis English speaking helpline
The English speaking helpline for Engie is not available at the time of writing.
ENEDIS (formerly known as ERDF) is the public service entity responsible for the distribution of electricity in France. GRDF is in charge of the distribution of gas in France.
After you have subscribed your new contract with the supplier of your choice, the supplier will contact ENEDIS / GRDF and a technician will be dispatched to your home if the energy supply was cut to activate your meter.
Enedis and GRDF charge a fee for any opening of an electricity/gas account. In 2016, the standard fee is 26,23€ for electricity and 18,06€ for gas. It can however be much higher if you ask for a urgent account activation.
More information on how to open an electricity account in France and how to open a gas account in France. Find all infos needed about inventory of fixtures in France (état des lieux).
